We have detailed below for clarity the terms and conditions of the warranty conditions with commercial bean to cup coffee machines and commercial traditional forms. The warranty term is usually 12 Months unless otherwise stated:
Commercial Bean to Cup Coffee Machines: (Franke & Jura Impressa):
The warranty will not become effective until we receive a signed copy back at Denby Dale Coffee Ltd.
This warranty covers your machine for manufacturers’ defects for the warranty duration (above). Any work carried out that is non warranty covered will be chargeable. Non warranty work includes issues caused by:
- Poor or fluctuating water quality (a suitable water filter should be installed to prevent this)
- Lime scale (a suitable water filter system should be installed to prevent this)
- Problems with site water supply & pressure, including pipes and flexi hose to machine
- Failure to operate the machine correctly or misuse
- Failure to correctly or frequently clean the machine as per manufacturers guidelines
- Failure to use the manufacturers cleaning products ie cleaning tablets, de-scaler and cappu milk solution
- Failure to de-scale the machine frequently or adequately
- Loss of any machine component
- Damage to the machine caused by fire, accident or acts of vandalism
- Problems with any water treatment system connected to the machine water supply
- Failure of the machine or components due to incorrect installation if conducted by the customer including modifications
- Over use of Bean to Cup machines per manufacturers guidelines. See below for usage guide:
- Franke Saphira, Franke Flair, Jura Xs7, Jura X9 - 100 coffees per day.
- Jura Z5, XS90 – 50 Cups per day
- Jura XF50 – 30 Cups per day
Other conditions:
- The warranty does not extend to the replacement or repair of consumable components such as rubber gaskets, washers and ‘O’ rings, milk supply pipes & non mechanical components
- The engineers’ assessment of machine fault on all matters shall be final.
Call out procedure:
- Call Denby Dale Coffee on 0845 644 6814 to report the fault
- We will assess the issue and attempt to give you a diagnosis over the telephone. 50% of problems are resolved at this stage
- If an engineer is required, we will require a deposit payment of £200 + VAT, even if the machine is under warranty. This is necessary as breakdowns caused by cleaning issues, are not covered under any warranty.
- The engineer will then be booked by Denby Dale Coffee. We aim to have the engineer on site within 48 Hrs but normally takes 24 Hrs (Mon-Fri only)
- The engineer will inform the customer on site of the machine issue and a signed report will be submitted to Denby Dale Coffee.
- If the issue is a genuine warranty covered problem, your deposit will be refunded in full immediately.
CLEANING ISSUES, SCALE RELATED ISSUES, CUSTOMER IGNORANCE, NEGLECT AND ABUSE ARE NEVER COVERED BY ANY WARRANTY
I confirm that we understand the warranty conditions and that the installation engineer conducted full training on the above mentioned coffee machine.
Name:
Signature:
Date:
PLEASE ENSURE YOU CLEAN YOUR COFFEE MACHINE EVERY DAY, PARTICULARLY THE MILK PIPES AND SPOUT HEAD ON BEAN TO CUP MACHINES OR A BACKFLUSH ON TRADITIONAL MACHINES. PLEASE REFER TO MANUAL FOR GUIDENCE.
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Commercial Traditional Coffee Machines: (Quality Espresso, Rancilio, Gaggia & Expobar):
This warranty covers your machine for manufacturers’ defects for the warranty duration (above). Any work carried out that is non warranty covered will be chargeable. Non warranty work includes issues caused by:
- Poor or fluctuating water quality (a suitable water filter should be installed to prevent this)
- Lime scale (a suitable water filter system should be installed to prevent this)
- Problems with site water supply & pressure, including pipes and flexi hose to machine
- Failure to operate the machine correctly or misuse
- Failure to correctly or frequently clean the machine as per manufacturers guidelines
- Loss of any machine component
- Damage to the machine caused by fire, accident or acts of vandalism
- Problems with any water treatment system connected to the machine water supply
- Failure of the machine or components due to incorrect installation if conducted by the customer including modifications
Components covered by the warranty:
- Boiler
- Chassis
- Copper pipe work & brass fittings
- Group Heads
- Electronics - capacitor + motor, main board, touch pad/buttons, element protection probe, level probe, power switch
Components not covered by the warranty: (wear and tear components)
- Wear & Tear items, Pressure switch, Any rubber / Teflon seals, Element, Group head Shower plates, Group head and inlet solenoid valves and coils, Sight glass, Pump Head, Plastic tap handles
Other conditions:
- The engineers’ assessment of machine fault on all matters shall be final.
Call out procedure:
- Call Denby Dale Coffee on 0845 644 6814 to report the fault
- We will assess the issue and attempt to give you a diagnosis over the telephone. 50% of problems are resolved at this stage
- If an engineer is required, we will require a deposit payment of £200 + VAT, even if the machine is under warranty. This is necessary as breakdowns caused by cleaning issues, are not covered under any warranty.
- The engineer will then be booked by Denby Dale Coffee. We aim to have the engineer on site within 48 Hrs but normally takes 24 Hrs (Mon-Fri only)
- The engineer will inform the customer on site of the machine issue and a signed report will be submitted to Denby Dale Coffee.
- If the issue is a genuine warranty covered problem, your deposit will be refunded in full immediately.
CLEANING ISSUES, SCALE RELATED ISSUES, CUSTOMER IGNORANCE, NEGLECT AND ABUSE ARE NEVER COVERED BY ANY WARRANTY
I confirm that we understand the warranty conditions and that the installation engineer conducted full training on the above mentioned coffee machine.
Name:
Signature:
Date:
