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Cookie Policy

Cookie Policy

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).

For any users of this site who perform a login, a cookie is required for this login to function properly, and so we will take this as implied consent and hide the 'accept cookies' message.

ASPSESSIOND

This is the cookie set by the website to track your session information, so that we can login you in and perform a number of critical functions on the website, such as page preferences etc. When you leave the website and close the browser, this session cookie should be removed by your browser.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Client Cookie

This cookie is set by the website to store your login userid information, so that it is prefilled in for you and you only then need to enter your password. If you do not want this cookie to be stored, you can simply untick the 'Remember by login name' box at the login screen. Expires one year from being set.

Cart Object

This cookie is set by the website to store your shopping basket information, it is an essential aspect of our website. The cart cookie is stored for 30 days and will also clear after you checkout.

Google Analytics
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We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

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This cookie is set by the website when you have clicked the "Accept Cookies" link, and is used so that we don't show you the notice on every page once you've decided you are happy with the policy. Expires one year from when set.

 

 

 

PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you give Denby Dale Coffee when you use this website or our services. Denby Dale Coffee is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement. Denby Dale Coffee may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHO WE ARE

Denby Dale Coffee Limited is the operator of the website www.denbydalecoffee.co.uk . We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws. The person responsible for how we handle personal information is Stephen Roy enquiries@denbydalecoffee.co.uk.

 

THE PERSONAL INFORMATION WE COLLECT AND USE

 

Personal information provided by you

In the course of operating our business, we collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers and payment details.

We also collect personal information from you if you apply for a job with us or work for us for any period of time. In this context, personal information we gather may include: contact details, financial and payment details, details of education, qualifications and skills, marital status, nationality, NI number, job title, and CV.

 

Personal information provided by third parties

Occasionally we may receive information about you from other sources, which we will add to the information we already hold about you in order to help us provide services to you. If you apply for a job with us, we may receive information from the people who provide references.

 

HOW AND WHEN DO WE COLLECT INFORMATION FROM YOU?

We gather information directly from you when you visit our store to place an order, or through our third-party providers and over the telephone if you ring us to make an enquiry.  Our website also uses cookies (see our Cookie Policy) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when you contact us, send us feedback, post material to our website, complete customer surveys, participate in competitions.

We may monitor and record communications with you (such as telephone conversations and emails).  We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

To find out more about how we collect and process personal information click Reasons we can Collect and use your Personal Information.

 

MARKETING

 

Unless you have indicated that you do not want to be contacted for marketing, we will use any details we have obtained, at any time to communicate with you and will only do so by the methods you have chosen.

 

 

WHEN WE WILL CONTACT ANOTHER PERSON ABOUT YOU?

 

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you.  We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person (see How can you contact us for more information).

 

If you provide us the details of a person who we can contact for a job reference, we may contact that person in connection with your job application.

 

WHO YOUR INFORMATION MAY BE SHARED WITH

We may disclose your personal data to:

 

  • service providers under contract with us to support our business operations, such as fraud prevention, debt collection, payroll, technology services]
  • our insurers and insurance brokers if you take out insurance cover through us;
  • any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
  • any person who you have named as a person we can contact to discuss your account;
  • any person who we are negotiating with as a potential buyer of our business or property or if we are proposing to merge our business with another business;
  • credit card associations if specifically required;

 

If we pass data on to insurers, they may enter your data onto a register of claims which is shared with other insurers to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply with our instructions in connection with the services they provide for us and not for their own business purposes.

 

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measure in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.  For more information see Safeguarding your Personal Information.  You should note that ordinary email is not secure. For your own protection, please do not include confidential or other personal information in any unprotected email you send to us.

 

TRANSFERS OF YOUR PERSONAL INFORMATION OUT OF THE EEA

We will not transfer your personal data outside of the United Kingdom OR European Economic Area or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

 

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

 

We will usually hold your personal information as a customer or employee on our system for the period we are required to retain this information by applicable UK law, currently 6 years from the end of our contract or 6 months after any unsuccessful job application, unless you have told us you want us to delete the information earlier (For more information seeWhat rights do you have”).

 

CHANGES TO THE PRIVACY POLICY

This Privacy Notice was published on 22/05/18 and last updated on 022/05/18. We may change this Privacy  Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

 

DO YOU NEED EXTRA HELP?

If you would like this policy in another format (for example: large print) please contact us (see ‘How you can contact us?’

 

 

Need Help? Call a specialist on 08000 141818 or 01484 662084

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