Warranty - Bean to Cup


Here at Denby Dale Coffee Ltd, we offer a comprehensive manufacturer's warranty against component failures caused by manufacturing defects. When you purchase a commercial coffee machine from us, you will have the peace of mind knowing that you have purchased a quality product, from a company passionate about after sales service.

We DO NOT simply refer you to the relevant manufacturers for guidance. We manage your problem with you with the sole aim to getting your coffee machine working again as soon as possible. This can often be achieved over the telephone but if not, we will ensure our national resource of coffee engineers respond quickly and efficiently.

Beyond the warranty, we offer our supplies customers lifetime support. This means we will deal with any on-going issue with the same urgency and efficiency and any service and repairs will be dealt will at trade pricing. We do not make a margin on any call out and service support. Non supplies customers will be charged retail price list pricing.

This warranty covers your machine for manufacturers’ defects for the warranty duration (above). Any work carried out that is non warranty covered will be chargeable. Non warranty work includes issues caused by:

Limescale (a suitable water filter system should be installed to prevent this)
Failure to change the water filter at the recommended intervals (minimum once per year or 90 days for in-tank Jura machines)
Poor or fluctuating water quality (a suitable water filter should be installed to prevent this)
Problems with site water supply & pressure, including pipes and flexi hose to machine
Failure to operate the machine correctly or misuse
Failure to have your coffee machine serviced annually. If a part covered by the warranty requires a replacement, this will be conducted without charge. This will not however nullify the charge for the service.
Failure to correctly or frequently clean the machine as per manufacturers guidelines
Failure to use the manufacturers cleaning products ie cleaning tablets, de-scaler and cappu milk solution
Failure to de-scale the machine frequently or adequately
Loss of any machine component
Damage to the machine caused by fire, accident or acts of vandalism
Problems with any water treatment system connected to the machine water supply
Failure of the machine or components due to incorrect installation if conducted by the customer including modifications
Over use of Bean to Cup machines per manufacturers guidelines. See below for usage guide:
Jura WE Range - 35 coffees per day
Jura JX8 - 100 coffees per day
Jura Giga Range - 200 coffees per day

Other conditions:
The warranty does not extend to the replacement or repair of consumable components such as rubber gaskets, washers and ‘O’ rings, milk supply pipes & non mechanical components. Warranty is void if machines are serviced/repaired by engineers not authorised to do so by Denby Dale Coffee Ltd. Warranties are not transferable. The engineers’ assessment of machine fault on all matters shall be final.

Replacement parts covered under the warranty:

Parts replaced under any warranty does not extend the equipments warranty term from date installed. The warranty will finalise upon the original terms. The exception being if any part has been replaced during the last 100 days of the warranty, we will offer a minimum of 100 days warranty on qualifying covered parts. Parts replaced after the warranty will also have 100 days warranty cover on the specific part replaced. We will extend  this warranty to a partial warranty for the next 100 days during which time a 50% engineer and parts discount will apply.

Warranty support is restricted to 12 months for customers not buying our consumables, such as coffee supplies.

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